Leveringspolitik
Shipping Policy
Order Processing
All Sunday Rue products are made to order. Once your order has been placed, it is sent to production.
Production times may vary depending on the product, order volume, and production location. Once your order has been produced and shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping & Delivery
Delivery times vary depending on your location, the product ordered, and the shipping method available.
Estimated delivery times will be shown at checkout where available. Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, customs processing, public holidays, or periods of high demand.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
The customer is responsible for any shipping charges shown at checkout.
Tracking Your Order
When tracking is available, you will receive tracking information by email once your order has been shipped.
Please allow some time for the tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at [YOUR EMAIL]. Once an order has entered production or has been shipped, we may not be able to change the delivery address.
Additional costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.
Delayed or Lost Orders
If your order is significantly delayed or you believe it has been lost in transit, please contact us at [YOUR EMAIL] with your order number.
We will investigate the shipment with our production and delivery partners and help find an appropriate solution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.
Please do not return an item before contacting us.
International Orders
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.
Where applicable and unless otherwise stated at checkout, these charges are the responsibility of the customer.
Contact
If you have any questions about shipping or your order, please contact:
Sunday Rue
Email: camillalouisemundeling@gmail.com
Replace camillalouisemundeling@gmail.com with the customer-service email you want to use, then paste the whole thing into Leveringspolitik in the screen you're showing me.
One thing I'd recommend before publishing: we should check exactly what Gelato says about production times, delivery estimates, customs and lost packages so your policy matches how your orders will actually be fulfilled.